Train firm creates phone app

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A NEW train operator has launched a smartphone app to allow commuters to purchase tickets and access information.

The move by the Greater Anglia franchise is part of its drive to improve customer service and information provision.

It follows a recent public apology from the company’s bosses for its first month performance, which they admitted was ‘not to the level expected nor demanded by customers’.

The new app allows rail users to buy tickets for travel on Greater Anglia and the rest of the rail network as well as purchase them up to 10 minutes before departure time and collect from self-service machines.

They can also get ticket collection references, check train times and save timetables to their smart phone.

Ruud Haket, Greater Anglia’s managing director, said: “The phone app offers up-to-date and timely information for our customers, complementing the Greater Anglia website, our Twitter feed and other forms of customer communication.

“Providing better information is a key part of our plans to improve customer service across the Greater Anglian network.”

Earlier this month, in a joint statement, Mr Haket and Dave Ward, route managing director of Network Rail Anglia, apologised for the level of service delivered in the company’s first month. They outlined key issues which caused disruption including a late running freight train, over-running engineering work, winter weather, problems with overhead wires and train faults.