‘Outstanding’ start to year as Stowlangtoft Hall nursing home praised by CQC
‘Exceptionally personalised care and support’ at Stowlangtoft Hall Nursing home was praised by inspectors in a report published last week.
The Care Quality Commission made an unannounced two-day inspection in October, giving the home an overall ‘outstanding’ rating and outstanding in two categories.
Inspectors said: “Care and compassion was at the heart of the ethos of staff’s practice and fundamental to the care people and also their relatives received.”
Praise was also levelled at the home’s kind, caring and ‘especially enthusiastic’ staff; excellent end-of-life care; leadership; the personalised care and support offered and clean and ‘very well maintained’ facilities.
Sally Chilvers, registered manager of the Stow Healthcare Group home, said: “ I am absolutely thrilled with the report and rating.
“The care provided by every member of the team at Stowlangtoft Hall, no matter what their role, is truly something special.”
The outstanding ratings came in the ‘caring’ and ‘responsive’ categories.
Ruth French, operations director, said: “Stowlangtoft Hall thoroughly deserves this award. The entire team is delighted.”
Stow Healthcare Group already has outstanding ratings for its homes in Brandon and Thetford and won a national residential care provider of the year award last year.
Roger Catchpole, managing director, said: “For Stowlangtoft to achieve the ‘outstanding’ rating sees it in a very exclusive club of quality homes, which we are very proud to belong to.”
Jo Churchill, MP for Bury St Edmunds, said: “Ruth, Roger and staff should be incredibly proud. This rating is reflected in the care they give their residents.”