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Bury St Edmunds care home Glastonbury Court is rated 'outstanding' by Care Quality Commission




A Bury St Edmunds care home has been rated outstanding by a watchdog - thanks to its ‘strong community links, person-centered culture and Sherlock Holmes Pub’.

Glastonbury Court has gone from ‘strength to strength’ according to the Care Quality Commission (CQC) since its last inspection in 2017 when the home was praised as ‘good’.

Home manager Sharlene Van Tonder said: “Everyone has put in a lot of hard work to ensure we offer a home-from-home to all residents and their families, and the whole team is really proud of their achievements.

Staff and residents of Care UK's Glastonbury Court Bury St Edmunds care home celebrate an outstanding CQC rating. Photo by Lucy Taylor Photography(27261021)
Staff and residents of Care UK's Glastonbury Court Bury St Edmunds care home celebrate an outstanding CQC rating. Photo by Lucy Taylor Photography(27261021)

“Receiving an ‘outstanding’ rating shows just how dedicated the team is to looking after every individual’s needs, and we will continue our hard work to ensure residents receive compassionate, person-centred care.”

Following an inspection in November, the CQC rated the Care UK home, in Glastonbury Road, ‘outstanding’ for leadership and responsiveness and ‘good’ in safety, effectiveness and caring.

In its report, the CQC said the home, which cares for older adults with physical disabilities, dementia and long term needs, was ‘at the heart of the local community’ with ‘strong community links’.

It noted: “People benefitted from a visibly person-centred culture that consistently delivered positive outcomes, reinforced by the provider’s principles, values and expectations of staff.”

Examples of popular activities and events included pet therapy, visits from the local Brownie’s and nursery school, gardening club and rickshaw rides around the town.

One person told the CQC: “We had the military boys (Anglian Regiment Army) in full uniform come and see us, that brought back memories.”

The watchdog also highlighted a room at the home called the Sherlock Holmes Pub which includes a bar, drinks, tables and chairs and a dart board.

“A member of staff told us how two people upon seeing the dart board had reminisced fondly about how they had played darts in their local pub,” the report said.

It added that the home was ‘exceptionally well led and managed’ with a ‘low turn-over of staff that ensured continuity of care’ and ‘staff were empowered to professionally develop’.

Feedback from people and relatives was ‘extremely complimentary’ about Glastonbury Court with comments such as ‘home from home, one of the best places, run very well, wouldn’t go anywhere else, the place is fantastic, the staff are lovely and like family to me’.


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