Ombudsman complaints about West Suffolk’s councils down

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Most West Suffolk councils have had fewer complaints made against them to the Local Government Ombudsman according to figures released last week.

To the end of March 2015 the LGO dealt with 14 fewer complaints against Suffolk County Council than the previous year’s 89 and the 11 complaints upheld was three fewer than in 2013/14. The largest number of complaints was 37 about education.

Norfolk’s 56 complaints was 15 down on 2013/14, though 15 were upheld against six in 2013/14. The largest number was again about education, but there were only 21.

St Edmundsbury’s eight complaints, with one upheld, in 2014/15 was 11 down on 2013/14 when none was upheld. Benefits and tax attracted the most at three.

Forest Heath had two more complaints, at seven, with two upheld, against one upheld in 2013/14. Housing drew the most complaints at four.

Mid-Suffok saw 12 complaints with none upheld in 2014/15 against 23 with one upheld in 2013/14. Benefits and tax drew most complaints at three.

Breckland faced nine complaints with one upheld, where in 2013/14 it was 17 with three upheld. Its six planning complaints were its highest.

LGO Dr Jane Martin, said complaints staff were ‘under pressure’ and ‘having to do more with less’ making the process less accessible.