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West Suffolk Hospital in Bury St Edmunds rated highly in NHS Staff Survey




West Suffolk Hospital in Bury St Edmunds has fared well in the NHS Staff Survey, one month after being rated as 'requires improvement' by the Care Quality Commission (CQC).

The survey results, released this week, were based on data collected in October and November. And 86.2 per cent of the 2,077 staff at West Suffolk who took part said they would be happy with its care if a friend or relative needed treatment.

The trusts's score was above the national average of 70.5 per cent, and ranked as first in the Midlands and east, and among the country's best.

West Suffolk Hospital Bury St Edmunds Picture by Mark Westley. (29633597)
West Suffolk Hospital Bury St Edmunds Picture by Mark Westley. (29633597)

The news is a boost to morale after the CQC report, which saw West Suffolk become the first NHS trust to drop two ranks from 'outstanding' to 'requires improvement'. The government has also revealed it had ordered a 'rapid and independent' inquiry into the hospital's handling of a whistle-blowing incident.

The survey results showed West Suffolk scored above or equal to average in all 11 survey themes.

Jeremy Over, executive director of workforce and communications for West Suffolk Hospital, said: “We are moving in the right direction, but we’re not complacent and are determined to keep improving.

"Our CQC report raised concerns about our culture that we absolutely acknowledge and accept.

"We need to take that feedback and these staff survey results, and use them to steer improvements and changes so we make it a place where every member of staff feels supported, listened to and valued.”

A spokesman added: "There are also areas where we haven’t done as well and want to focus work this year to improve. This includes looking at improvements in health and wellbeing initiatives."

Read more: West Suffolk Hospital boss apologises for CQC 'requires improvement' rating


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