New countywide emergency call system

Have your say

SUFFOLK County Council has launched a new system for people to call for help in an emergency.

The push button emergency response service, Suffolk Careline, will function 24 hours a day seven days a week and users can nominate who receives their call, either a relative, friend or a qualified member of Careline staff on the phone,

The service will help older people, those living alone, vulnerable adults as part of a care package or family carers who may want extra support.

However, if the emergency is more serious emergency services can be sent out.

The new system has been set up between the county and Community Voice Ltd, a private telecare phone company, and will operate as a not for profit community interest company. This means that all profits made will be ploughed back into the service.

A basic monitoring package will cost £2.99 a week and a response package will cost £4.50 a week with a £29 set up fee required for both. The system will complement other services such as the Primary Care Trusts and East of England Ambulance Trust.

The roll out will be South Suffolk from this week, West Suffolk from November 18 and North Suffolk from December 18.

Call 0845 6007724.