National Express has been criticised for ending its first and last buses between Bury St Edmunds and London without publicising it on its website.
Regular user Steven Copping says he only found out about the change when he tried to book a ticket for the last bus home to Bury after booking a late flight to Heathrow in November.
“I couldn’t understand why it wouldn’t let me book the 11pm bus so I called them,” he said.
He was then told that from October 19 National Express is ending the 5.15am from Bury, which arrives in London at 7.50am, and the 11pm back.
Mr Copping, who works for Sainsbury’s, often uses the early morning bus to get to meetings at the company’s Holborn headquarters because it is easier than the train and non-stop. From October 19 the earliest bus will be the 6.50am arriving at 9.50am, making it useless for most commuters.
He added: “The 11pm bus is ideal for when people have a night out in London – I used it quite a lot. The last train leaves Liverpool Street at 9.30, which is no use if you are at the theatre or cinema”
A National Express spokeswoman said: “In 2012 we increased the number of journeys from Bury St Edmunds to London from three to five. Unfortunately, due to very low patronage, these extra journeys have proved unviable and as a result they will be withdrawn.
“Decisions like this are never taken lightly and we do understand some people will be disappointed.”