Most patients would recommend hospital

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West Suffolk Hospital has scored well for inpatient satisfaction in the NHS’s new Friends and Family Tests.

The first figures, which ask if patients would recommend the hospital to friends and family, were published today. Where most hospitals scored in the 60s and 70s, WSH scored 85 in April and May and 86 in June.

Only one hospital reached 100 in April and two in May and June, though they were small hospitals with few patients eligible to respond.

In June Cambridge University Hospitals Trust, which runs Addenbrooke’s, scored 56. It was 42 points behindWSH in April and 30 in May.

However, the two hospitals’ A and E scores were much closer in all three months, with the June scores at 54 for WSH and 59 for Addenbrookes. But response rates for A and E patients across the NHS were low, with the best around 29 per cent and some below half a per cent.

Jan Bloomfield, WSH executive director of workforce and communications, said: “Listening to our patients is of paramount importance and we welcome the feedback provided by the Friends and Family Test.

“We will use this data alongside the results of other national surveys and the feedback we collect internally to highlight areas where we are preforming well and those where we could improve still further.”