'Mixed messages' causing Bury St Edmunds residents holiday confusion
Bury St Edmunds residents have been grappling with the change in governmental policy towards returning to England after holidaying abroad, with some losing out on their hard-earned money.
Lisa Blake, 34, and her partner Jason Sharwood, 40, of Moreton Hall, were due to fly out to Mallorca Parma early last Sunday morning from Luton airport, and they booked in to stay at the airport hotel the night before.
When they got there they started receiving texts from friends asking if they had seen the news.
“We got into our hotel room, put on the news and obviously it was like, you can’t fly out. We were flying the next morning. We were like what do we do, do we risk it.”
At the time, the Balearics were on a list which meant returning holiday makers would not have had to quarantine upon return, but Lisa and Jason decided to not risk it and cancelled their trip.
They booked the holiday through Blue Sea Holidays who have refused to give them a refund because of the government policy at the time, despite the fact a day after, that policy changed, confirming Lisa and Jason’s fears.
Lisa said she plans to fight the decision with the travel company after losing around £700 and said it was ‘ridiculous’ how little notice the government had given in changing its approach to allowing people back into the country.
The Goodchild family flew out to Ibiza on July 18 and returned on Friday, having to quarantine for 14 days.
Mother Kirsty, 35, said luckily she and her husband Ian, 41, both work jobs allowing them to work remotely, and both their children will be on summer holidays.
Despite this, Kirsty said for three or four days it was really ‘mixed messages’ from the government on what the rules were and thinks Ibiza will get a lot quieter over the next few weeks.
Blue Sea Holidays were approached for a comment by the Bury Free Press.
More by this authorSam Walker
This website and its associated newspaper are members of the Independent Press Standards Organisation (IPSO)