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Investigation launched after mum's concerns

Kiri and Jun Hu with daughter Darcee. Picture Mark Westley.
Kiri and Jun Hu with daughter Darcee. Picture Mark Westley.

A hospital has launched an investigation over a mother’s complaint about the way it handled her two-year-old daughter’s heart condition.

Kiri Hu, of Thetford, says West Suffolk Hospital (WSH) failed to give her daughter Darcee a heart scan when she was born in February 2016 despite her requesting one.

During her pregnancy she was referred by the hospital to Addenbrooke’s and Great Ormond Street hospitals, which said there was a ‘high chance’ her daughter could have a hole in her heart.

It was not until Darcee was 11 months old and attended a routine GP appointment for a cold that the doctor ordered a scan and she was diagnosed with a grade three to five hole in her heart. The condition was treated with medication, but had it been more severe she would have needed surgery.

Mrs Hu said she has lodged several complaints with the hospital about the way it handled the issue but did not receive a response until she contacted the Bury Free Press.

She said the situation regarding her daughter has had an impact on her mental health.

Mrs Hu said: “In September 2017 I had a psychological breakdown. I am still seeing a cognitive behavioural therapist with the things going on in mind, all of the built up anger and everything going on with Darcee and what was going on at the time, may have been the cause.”

Rowan Procter, executive chief nurse at WSH, said: “We’re really grateful to Kiri for contacting us about her concerns. Unfortunately, due to an error, Kiri’s complaint wasn’t originally logged under our usual processes so she did not receive a response in the timeframe that we would like or that Kiri, rightly, expected. We have contacted Kiri to apologise for this and have opened a full investigation into the issues she has raised about Darcee’s care.”

She added that it would be ‘inappropriate’ to comment further as the investigation is ongoing.

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