The Original Factory Shop with branches in Bury St Edmunds and Mildenhall has been shortlisted for the Retail Week Awards customer service initative of the year award.
It is for its Online..Offline service which allows people without the internet or credit cards to order in store and have items delivered to their home.
Ross Buroughs, store manager for The Original Factory Shop in Mildenhall, said: “We haven’t won it yet, but we’re over the moon to have made it on the shortlist for such a prestigious award.
“This just recognises all the hard work our colleagues have put in since day one and highlights our dedication to always go the extra mile for our customers.”
The winners of the Retail Week Awards will be announced in March.