Watchdog praises standards at hospital

Have your say

WATCHDOGS have rated the standards of cleanliness, patient privacy and dignity at West Suffolk Hospital as ‘good’.

Assessors from the Patient Environment Action Team (Peat) also praised the food at the Hardwick Lane site, in Bury St Edmunds, as ‘excellent’.

The scores follow a visit by the team earlier this year.

Stephen Graves, chief executive of the trust, said: “The assessment helps give us a snapshot of the standard of care we are providing.

“We’re really pleased with the results, which show our patients are receiving excellent food and being treated with dignity and respect in a clean environment which is well looked after.”

During the visit, Peat, which was set up 11 years ago to assess NHS hospitals, looked at cleanliness, lighting, decor, flooring, bathrooms and patient areas.

Food was tested on its quality and quantity and whether it was hot and served on unchipped and clean crockery.

Privacy and dignity were checked by ensuring patients had access to information, could bathe and wash in private and were examined out of sight of other patients.

The results are an improvement on last year when the hospital was ranked ‘good’ in all three areas.

Mr Graves added: “All our staff should be congratulated on their efforts. I would like to take this opportunity to thank them for their continued hard work on behalf of our patients. Ensuring all patients have the best possible experience is vitally important. We will continue to build on these good results in the future while looking for ways in which we can improve the services we offer further.”