Top marks for hospice after care inspection

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St Nicholas Hospice Care is celebrating after scoring top marks in a quality inspection.

The hospice, which has 10 beds and cares for about 300 people within the community, scored 100 per cent in the NHS Suffolk Quality Improvement visit at the end of October.

The hospice’s cleanliness, safety, care and communication were inspected and areas including infection control; care delivery and environment were rated.

Jackie Saunders, clinical services director at the hospice, said: “I extend hearty congratulations to everyone who made this possible.

“The high standards of the hospice are provided by professionals from various departments, including catering, administration, cleaning, facilities, medicine, the community hospice team, the Orchard Centre, marketing, personnel and many more. My thanks to all our staff and volunteers – I know such standards do not come without a great deal of hard work and commitment”.

Lisa Parrish, NHS Suffolk lead for commissioning development – cancer and end of life care, commented in the report on the high standards of cleanliness; comprehensive clinical care notes; carefully thought out dietary information procedures and tailored meals; stringent medicine management processes and professional and well-kept patient information area.

The hospice provides 10 inpatient beds and day care services as well as outreach support to people with cancer and other life-threatening illness.

The inspection scored four out of four in each discipline that was examined.

Among matters examined was the cleanliness regime,medication management and systems of ensuring that staff are fully aware of risk management processes through a mesaage book which all staff must read each shift.

Patients’ privacy is respected and staff are respectful of patients’ wishes and spiritual needs.