Health watchdog rates Suffolk care homes ‘good’ and ‘outstanding’

Staff and residents at Risby Hall Nursing Home celebrate their 'outstanding' rating from the CQC
Staff and residents at Risby Hall Nursing Home celebrate their 'outstanding' rating from the CQC
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Two Suffolk care homes are celebrating after receiving glowing reports from the independent health watchdog.

The Care Quality Commission (CQC) has awarded Risby Hall Nursing Home, in Risby, an ‘outstanding’ rating overall while Hillcroft House, in Stowmarket, has maintained its ‘good’ rating following inspections carried out in February and May respectively.

The team at Hillcroft House, Stowmarket, which has maintained its 'good' CQC rating

The team at Hillcroft House, Stowmarket, which has maintained its 'good' CQC rating

Jemima Burnage, the CQC’s head of inspection for adult social care in the central region, said Risby Hall was ‘very well managed’ and the inspection team was ‘really impressed’ by the ‘high standard’ of care it offered.

She said: “Staff were encouraged to develop deep and meaningful relationships with people they were supporting which helped them deliver person-centred and compassionate care.

“Staff showed empathy, warmth and understanding. Inspectors noted positive relationships had been developed between staff and people using the service which enhanced their well-being. There was lots of laughter and tenderness between people.

“All around the service there were constant reminders of what people need to thrive including reference to family, loved ones and memories and photographs from the past and current day.”

Abby Whiting, Risby Hall’s deputy manager, said: “We’re all over the moon. We feel so blessed to be recognised for the hard work that’s gone into making the home the best it can be.”

Inspectors found the people living at Hillcroft House ‘remained happy’ and continued to be ‘very complimentary’ of the staff and felt cared for.

The CQC report states: “Staff were happy and positive. This exuded from some who sang and danced through their working day whilst positively supporting people. This light-heartedness was felt by the people being supported and prompted them to smile and join in.”

Amanda Atkins, Hillcroft’s manager, said they would work to ensure their high standards are maintained and continue to create a ‘home from home’ for their residents.

To read the reports in full click here for Risby Hall or here for Hillcroft House.