Japanese technology and a £10 million booster fund among the measures set to keep Greater Anglia's punctuality on track in 2020
Greater Anglia has pledged to build on improvements to punctuality in 2019.
Managing director Jamie Burles apologised for delays already experienced this year and outlined his plans to get the punctuality figures back to 2019 levels.
35,000 of the trains which were late in 2018 arrived within 1 minute of their scheduled arrival time in 2019.
The company is using innovative software to monitor train punctuality and has committed measures such as a more proactive recovery policy, improvement plans and a £10 million booster fund created with Network Rail and the introduction of timetabling technology used in Japan.
Mr Burles said: "We are keeping our focus on punctuality – I know it can be better and I’m determined to make sure it does get better."
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More by this authorCraig Bradshaw