Greater Anglia limit first class food offer
Greater Anglia has limited a free drink and snack offer after first class customers ‘abused the process’.
The rail franchise holder will no longer be offering complimentary refreshments for first class passengers who do not have a season ticket on intercity services at weekends.
A spokesperson said: “Unfortunately, we found the system of offering complimentary refreshments was being abused at weekends and is no longer commercially viable.”
First class ticket holders can still enjoy complimentary refreshments on non-intercity trains, which pass through Bury St Edmunds.
The offer continues for all first class ticket holders on weekdays.
But first class ticket holders travelling into London at weekends will now need to pay for drinks and snacks from the onboard café bar.
Greater Anglia said the decision was made several months ago and that first class season ticket holders will not be affected.
The spokesman added: “We welcome all feedback about our services and would encourage customers to get in touch with us direct.”