The families of residents in a under fire Mildenhall care home have spoken out in its favour following another critical report from watchdogs.
Mildenhall Lodge, in St John’s Close, was opened last June, but less than two months later and inspection uncovered serious failings in care.
Inspections by the Care Quality Commission on December 17 and 22 found improvements were still needed, but relatives have spoken of their disagreement with the continued negative reports.
Shirley Hunter, whose mother has been in the home since it opened, said: “My mother is the most precious thing in our lives and if the home could not look after her properly she wouldn’t be there.
“She’s receiving end of life care, and we have never had any causes for concern. They’ve really looked after her, and us as a family.
“What the inspectors see is one snapshot of the home.”
Shirley raised concerns about Suffolk County Council’s continued refusal to refer new patients to the home.
“There are people in the town needing care who are being sent miles away from their families,” she said.
Margaret Cator, whose mother has also been at the home ‘from day one’, said: “We have only got positive things to say about the home as a family.
“Mum is settled in and is enjoying it, the staff and the food are fantastic, and there are so many activities going on, she never gets bored.
“I think they’re getting a really bad rap. It’s very difficult for the staff who work hard to keep reading bad things. We have seen huge improvements.”
Rachel Gilbert, regional operations director for Care UK, said: “Lots of the relatives, and the residents themselves, have told us how pleased they are with the care provided.
“This has been a tremendous boost to my team who work very hard.
“We mustn’t forget the report relates to inspections carried out before Christmas last year and doesn’t reflect the improvements we have made since then.”
A Suffolk County Council spokeswoman said: “It is positive that improvements appear to be taking place at Mildenhall Lodge.
“We have maintained our current position in not referring new residents at this time but we are reviewing the situation.”