Thriller writer Kerry Costello wins £850 after discovering leather seats in Bury St Edmunds-bought Mercedes were not all they seemed
A thriller writer solved a mystery of his own after buying a car from Bury St Edmunds’s Mercedes dealership.
Kerry Costello, 72, won £850 through an ombudsman after discovering the seats of his E-Class, which were advertised as leather, were partly made from plastic.
Mercedes has not apologised, however, and has not said if the wording of the advertisement will be changed. The manufacturer charges £912 for leather seats on new cars.
Mr Costello, who lives in Cheshire, bought the nearly-new convertible last year for £40,000 but became wary of the leather quality after reading a national news article.
He bought the car from the Bury garage because it had the colour and model he was after - but the wording of the ‘leather’ seats is set nationally.
“I accepted they were as advertised,” he said, “So when I paid a premium for it and discovered it was made partly from plastic, I was annoyed.
“And Mercedes were in denial. I don’t understand why they did not just say we ‘should be more accurate’ and ‘here’s a few quid back’.
“The ombudsman agreed that anybody who bought something that said it was leather should get something that is leather.
“I was very happy to win back £850. But the whole thing was quite ridiculous and I thought plenty of other people would too.”
Mr Costello, a retired businessman, has recently brought out his latest novel You Owe Me - which he joked has nothing to do with the Mercedes saga.
He is, however, asking the German car giant to go to greater lengths to ensure the wording of the advertisement is clarified.
Mercedes has been approached by the reporter for a response or clarification, but nothing had been received at the time or writing.
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