Training, leadership and the management of medications are among areas in need of improvement at a Bury St Edmunds-based substance misuse service, a health watchdog has found.
In May the Care Quality Commission (CQC) inspected Focus12’s treatment centre in Risbygate Street and one of the charity’s four residential accommodations in the town.
It found the organisation was in breach of a number of legal requirements.
In a report, published on September 13, inspectors say they found staff had not completed any substance misuse specific training in order to equip them with the skills required to work with the client group and were not adhering to policy around the storage, administration and disposal of medicines.
They found staff were not following best practice in relation to the detoxification or withdrawal of substances/ alcohol and did not monitor clients’ physical health regularly or routinely during treatment.
A lack of effective governance and leadership was also found to be an issue.
However, a number of areas of good practice were also noted.
These include having established links with external agencies and sharing information to promote client safety, providing a continuity of care and treatment by not using bank or agency staff, involving clients in the implementation and review of care plans and having ‘visibly clean, comfortable, homely and fairly well maintained’ care settings.
The inspectors said: “Clients had universal praise for the caring, compassionate, helpful, non-judgemental, supportive, understanding and responsive service they receive.”
Lisa Grove, chief executive of Focus12, said: “We take all constructive feedback very seriously and welcome the CQC report.
“We have worked diligently through the improvements highlighted by the inspectors since they visited us in May.
“We look forward to demonstrating the progress against these areas when we are revisited by the team.”