Council refuses to pay for Walsham-le-Willows/Ixworth pothole damage

Patricia and Jennifer Abbott
Patricia and Jennifer Abbott
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A woman, whose car was damaged when it fell down a ‘horrendous’ pothole, has been left frustrated by the county council.

Jennifer Abbott, 22, was driving home from Bury St Edmunds last December when a pothole in a narrow lane leading from Walsham-le-Willows to Ixworth caused her to have a ‘blow out’ - a replacement tyre costing her £65.

“Another car was coming the other way so I had to move over - there was this really loud noise and I knew straight away what had happened,” she said.

Her mother, Patricia, who was in the car at the time, said it was so ‘horrendous’ she had expected even more damage.

Miss Abbott made a claim against the council, but - after filling out forms, mapping the GPS location, taking photographs, producing a report and waiting four months - she has been told it will not pay up.

A spokeswoman for Suffolk County Council said: “We demonstrated that we had carried out scheduled inspections of the road dealing with any defects in accordance with our published maintenance criteria, so the claim was not upheld.”

Miss Abbott, from Wattisfield, said: “I can understand what they’re saying, they didn’t know the hole was there so how can they be negligent, but that road is full of potholes so I just don’t agree with it. There’s no way all those could have suddenly appeared.”

While Miss Abbott says it was still there three weeks ago, the council says it made a temporary repair in December and has inspected it since.