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Chris slays dragons with his air mattress online ordering idea

Chris Giles
Chris Giles

An idea to speed up delivery of air mattresses to patients has won West Suffolk Hospital’s first Dragons’ Den-style ideas competition.

Staff were able to pitch efficiency ideas to the ‘dragons’ who were members of the hospital’s executive team.

The winning entry was submitted by Chris Giles, assistant housekeeping manager at the hospital. He worked with Chris Lockwood, web content manager, to put together a demonstration model for an online request service for air mattresses.

Currently, staff phone housekeeping to request the mattresses for patients. The proposed online service aims to alleviate delivery problems, ensure the right mattress is delivered to the right patient and detail which mattresses are available in the department at any time.

Chris said: “The idea came about because I manage the mattress service within the housekeeping department and we were having issues with audit trails and lack of information. This is just a way to shore it up.”

Jan Bloomfield, executive director of workforce and lead Dragon, said: “Chris’s entry was an innovative, well thought out and well planned solution to a genuine problem in the Trust and his idea would have a positive impact on the care we provide.”


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