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Care agency retains ‘outstanding’ rating




Staff and clients at ClarkeCare, based at Nowton Court Village, celebrate receiving an ‘outstanding’ report from the Care Quality Commission with inspectors noting that the staff and management team have 'remained driven by their passion for caring for people including those with dementia'. Picture: Mark Westley.
Staff and clients at ClarkeCare, based at Nowton Court Village, celebrate receiving an ‘outstanding’ report from the Care Quality Commission with inspectors noting that the staff and management team have 'remained driven by their passion for caring for people including those with dementia'. Picture: Mark Westley.

A Bury St Edmunds care agency has retained its 'outstanding' rating with a health watchdog.

ClarkeCare, which provides personal care to people living at home, has 'built on previous success and sustained the outstanding model of care and support', according to the Care Quality Commission (CQC).

The agency, based at Nowton Court Village, was previously rated 'outstanding' in 2015.

Following an inspection in May, the CQC said the management team and staff 'continued to find ways to improve the service and remained driven by their passion for caring for people, including those with dementia'.

A relative said the care was 'consistent, professional and unfailingly kind and considerate'.

A staff member told the CQC 'this is the best company I've ever worked for'.

Andrea Sutcliffe, chief inspector of adult social care at the CQC, congratulated them on Twitter.

Lorraine Clarke, director and registered manager, said she was 'overwhelmed by the inspector's report and extremely proud of the team'.

"They are all compassionate, caring individuals who love to care and make a difference to people's lives day in, day out," she said.

Mrs Clarke has organised a party for staff and clients to celebrate in October.

She has launched a Twitter campaign, 'Time to shout out Loud, I'm a #CarerandProud', to encourage carers to come forward and raise the profile of what it is like to work in the sector.



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