Thetford call answering and telesales firm expands into Bury St Edmunds

Rachel Mcleod from RM Business Services St Andrews Street South, Bury.
Rachel Mcleod from RM Business Services St Andrews Street South, Bury.
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A call answering business which has seen its client base grow during the economic downturn, is expanding by opening a new office.

Rachel Mcleod had just returned to work in telesales following maternity leave for her youngest child Lauren, when she started her own business RM Business Services.

She then set up a telesales office in Thetford.

“From doing that I recognised the need for call answering services as I was shocked by how many small businesses were operating their business on answerphones,” said Rachel.

She took over a call answering business two years ago which gave her a base of 30 clients and has been building on it ever since.

Now the company has expanded to open a second office which is in Bury St Edmunds and is currently looking to recruit two telesales staff with a view to taking on more in the future.

“There are a lot of businesses now that work from home because premises are so expensive, especially in Bury.

“It is a virtual World and what we can give them is the opportunity to have a professional reception service.

“We can answer their phones during the days while they can also have a voicemail service that will ping them an email.”

She said while many small firms have had to downsize in the economic gloom, the call answering service enables them and sole trades to make sure they do not miss out on any new business.

“Most of our small clients pay less than £100 a month. Our lowest charge is £40 a month while our highest is nearer £200 a month but that is for someone that we take calls for every day.

“You also have the option to put your phone on divert so you are only paying for what you can’t answer and deal with yourself, but if you are in a meeting with another client or working on site, you are safe in the knowledge that you aren’t missing out on business,” said Rachel.

Rachel has clients from as far afield as Australia.

“We have also had customers come in where they have staff that are sick or on holiday,

“We may only handle their calls for a day until they are ready to take them back again,” Rachel said.

She still offers a telesales service which can include cold calling, appointment setting, research, customer service calls, follow ups of mailshot campaigns, or data updates.