House builder in Bury St Edmunds retains top score for customer satisfaction

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Taylor Wimpey, which has a regional base in Bury St Edmunds and who recently completed a development in Needham Market, has been awarded the maximum five-star rating for customer satisfaction for the second successive year in an independent survey by the Home Builders’ Federation (HBF).

The UK-wide survey from the HBF is sent to all new home purchasers eight weeks after their moving-in date, and asks them to rate their house-builder on the service they received and the quality of their new home.

From this, each company is awarded a star rating from one to five.

Nine out of 10 Taylor Wimpey customers said they would recommend Taylor Wimpey to a friend, which officially ranks Taylor Wimpey as a five-star builder.

Stacy Dornan, Regional Sales and Marketing Director for Taylor Wimpey, said: “We take great pride in putting our customers first at every step of the new home-buying process.

“This independent recognition of our achievements for the second year in a row clearly demonstrates our continued commitment to customer service.

“Of the 30,000 new home-owners across the UK who completed the survey, the largest proportion of respondents were Taylor Wimpey customers and we’re particularly proud that they rated us so highly.”

Paul Clark who recently purchased a neww home in Norfolk was amongst those to praise Taylor Wimpey East Anglia.

“Taylor Wimpey were brilliant with us throughout the moving process.

“As first-time buyers, we appreciated how the sales Eexecutives guided us through our purchase and we’ve been really impressed with the whole service,” he said.