Badwell Ash man left stranded for 10 hours after RAC failures
A Badwell Ash man has spoken of his disappointment and anger after a breakdown cover company left him without food, drink or heating for 10 hours overnight.
Ash Asasi, 50, had driven to Elmsett at around 5pm on Tuesday night to pick up a wardrobe for his 14-year-old daughter’s bedroom when his van stopped working.
“The first thing I did was call RAC because that’s the reason I make the monthly payments – in case something like that happens,” said Ash, who had just come off a nine-hour window cleaning shift.
Ash was told by the RAC that a recovery vehicle would be with him shortly, but hours later he had still heard nothing. A van eventually came to his rescue just before 3am.
“They gave me hope that they’d be with me in 20 minutes but when I called them again and again hours later they said they didn’t have any record of my call,” he said. “I’m really disappointed. You pay them money and think they’re going to value their customers but no-one called in all that time to check I was okay or to update me.”
Ash was also worried that his phone would lose battery and he would be unable to make contact with the company or his wife, Jane, who was at home with their two children more than 20 miles away.
“I phoned the RAC between 30 and 40 times but despite their promises of sending help or a taxi, nothing happened. I was left all alone in the freezing cold,” he said.
And Ash, who spent 12 years in the special forces deployed all over the world including in Somalia, Sudan and Bosnia before coming to the UK for medical treatment in 1998, said that the incident had brought on ‘flashbacks’ of his time at war.
“I just became very aware that I was in an unknown place in the pitch dark and you do start to become scared of your own shadow. I’ve never had that before but it was horrible,” he said.
An RAC spokesperson said: “We pride ourselves on providing our members with excellent service, but on this occasion we didn’t live up to our usual high standards. As a result we have spoken to Mr Asasi to apologise for the poor service he experienced and we have been able to resolve the matter to his satisfaction.”