The number of appeals upheld about Suffolk police’s handling of complaints was higher than the national average for the period 2011-12.
Figures released today by the Independent Police Complaints Commission show it upheld 21 of the 46 appeals it completed against the force in the 12 months to the end of March this year.
This is eight per cent higher than the national result of 38 per cent.
IPCC commissioner Sarah Green said: “I would encourage the force to examine this further to see whether they can improve complainant satisfaction about the way complaints are being handled.”
Superintendent Louisa Pepper, of the joint Norfolk and Suffolk Professional Standards Department, said measures had been put in place to improve the performance of the force, including the ‘fully embedded ethos’ of a quality assurance framework developed by the department.
She said: “Organisationally we are always willing to develop and learn and have therefore incorporated much of the IPCC feedback into the training of our investigative team.”
The number of complaint cases recorded against Suffolk police in 2011-12 fell from 336 the previous year to 261, a drop of 22 per cent. The force finalised them, on average, six days faster than the national average of 93 working days.