Suffolk Police have responded to complaints made last year about a member of its staff, which have since been upheld.
The complaints concerned a lack of police action following a call to report an alleged road rage incident on the A143 near Ixworth, the manner in which the call was handled and the length of time it took officers to attend.
An investigation found the staff member ‘did not show empathy’ and incorrectly graded the call which ‘resulted in a lack of action being taken in respect of the deployment of officers’.
The staff member is being more closely monitored and is receiving individual coaching to work on their empathy skills.
A spokesman for Suffolk Police, who confirmed complaints were made in relation to the incident on November 13, 2014, said: “In line with our policy, we have carried out a review and taken steps to resolve this issue, liaising with the individual who made the complaint.”