A regular customer was turned away from the main Bury St Edmunds Post Office – two days after it began operating out of WH Smith.
Richard Rout runs a sport supplements business and has, for years, been shipping products through the Bury branch. But on Friday November 18 he was unable to make his usual shipment because, he says, it now only accepts cards with a chip and pin.
“The new WH Smith franchise has changed the criteria, something to do with risk assessment, and won’t accept cards with a signature, even with photo ID, which affects all the cards in our business account,” he said, adding that Americans in the area – the US having been slow to adopt chip and pin technology – would likely face the same problem.
Mr Rout lives in the town and, although it will be a ‘real inconvenience’, says he plans to start using smaller independents, like Moreton Hall Sub Post Office, which are ‘easier to deal with’.
The Post Office has yet to comment on this.