Not quite Everything Everywhere

0
Have your say

A REDUCTION in network masts could be to blame for signal problems being experienced by some Orange mobile phone customers.

Victor Lovedale, who operates two businesses from Stanton, has had ‘virtually no signal’ since last week and has been unable to make or receive calls or texts.

He said because of the nature of his businesses – an agricultural vet pharmacy and a manufacturer of weighing equipment for livestock – he was often ‘on the go’, which made having a reliable network provider for his mobile phone essential.

He said a call to Orange customer services revealed two local network masts, one in Stanton and one in Wattisfield, were ‘switched-off’ on August 30 as part of a nationwide strategy to disable masts where there is overlapping service between Orange and T-mobile, which merged in 2010 under the Everything Everywhere banner.

His wife and son, who are also Orange customers, say they no longer have a signal at their home in Stowlangtoft.

Mr Lovedale said: “It’s supposed to be Everything Everywhere but their service doesn’t live up to that.

“It’s infuriating. I don’t like being treated like this but I’m a small fish dealing with a large corporate.”

A spokeswoman for Orange said: “We are aware that a small number of Orange customers in Stowlangtoft have reported a change in network coverage and we apologise for any inconvenience this has caused.

“We have investigated the issue and found that indoor coverage in certain areas of Stowlangtoft has changed as a result of work on our network optimisation programme.

“Everything Everywhere is investing millions of pounds to create the UK’s best mobile network. To do that, we are combining and, where appropriate, reducing our network masts to allow Orange and T-Mobile customers to signal share.”

She said Stanton was not affected.

If you are experiencing similar problems, email laura.smith@buryfreepress.co.uk