An ambulance service report into how it responded to a 999 call to a dying baby has been prepared for the coroner.
Three-month-old Bella Hellings died after delays in responding to her mother Amy Carter’s emergency call when the baby stopped breathing. The ambulance is then alleged to have become lost between their Thetford home and West Suffolk Hospital.
East of England Ambulance Service Trust said this week that its report on its investigation was ‘shared as appropriate’ ahead of an inquest.
Ms Carter’s lawyer Sharon Allison, a medical negligence specialist with law firm Ashton KCJ, said:”I see this report as an important first step towards establishing the facts and ensuring a dramatic improvement in the ambulance service,”
She added: “There is however no evidence that staff on the ground were responsible for the problems, and we can only wonder what their morale must be like.”
She welcomed the fact that the trust now has a new board and new senior managers and said: “We have to hope that our ambulance service will improve.”
A trust spokesman said: “We are in the process of recruiting more frontline staff and getting more ambulances on the road in order to improve our performance for patients living in those areas of most need.
“This approach is borne out of our turnaround plan published in April and, in effect, by increasing staffing and resources, we can help reduce journey times of crews and ensure that we are responding to patients more quickly.”
Bella’s inquest will be on September 26 at Norwich Coroner’s Court.