HMRC will be replacing its Bury St Edmunds inquiry office with a ‘flexible, face-to-face support service’.
The ‘tax man’ is replacing centres with a phone service but says ‘mobile advisers’ will meet those who need face-tp-face help at a range of venues, ‘from government and community buildings to a person’s own home or business, at a time that suits them’.
An HMRC spokeswoman said its Bury centre is run by four staff two days a week in West Suffolk House, the St Edmundsbury Borough and Suffolk County Councils’ offices.
The staff will be offered the options of joining the new service, working elsewhere in HMRC or the Civil Service or voluntary redundancy.
But the Public and Commercial Services union says closure ‘will abandon vulnerable taxpayers and could cost more than it will save’ . It is particularly concerned about migrant workers.