The BUPA-owned Brandon Park nursing has been ordered to improve by health watchdogs.
The Care Quality Commission has told the home action is needed on six out of seven criteria following a visit in August. It’s report, published this month, has criticised the home for showing ‘little improvement’ on issues first highlighted in June.
Brandon Park, situated in Brandon Country Park, provides care for up to 55 people, including some with dementia.
The latest report says action is required on ensuring patients give consent to treatment, their care and welfare, staffing, management of medicines, monitoring of service quality and record keeping. The home is praised for cleanliness and infection control.
The report says 10 out of 10 do not resuscitate notices it checked were incorrectly completed.
It critcises staffing levels which resulted in poor night cover and nurses trying to feed more than one person at a time. One man waited 25 minutes for feeding help.
It says managers were absent when they called.
CQC found medication records were incomplete and a cream required for one person had run out.
Graham Brittain, director, Bupa Lifestyle Homes, said: “We have agreed an improvement plan with the CQC and believe we are on track to deliver it.
“We have invested significant resources in improving the home. For example, strengthening our medication management systems including weekly audits; recruiting extra staff; and working closely with relatives and GPs to ensure residents’ wishes are recorded and followed at every stage.
“We have the right staffing levels and are closely monitoring them. We are currently recruiting a new home manager. In the meantime an experienced relief manager is running the home with support from other expert colleagues.
“Our residents’ welfare is always our number one priority.”