Rail bosses issue apology
RAIL bosses have apologised for delivering an unsatisfactory service to rail passengers in and around West Suffolk.
Last month, Abellio Greater Anglia replaced National Express East Anglia as the operator for the region’s mainline routes, forming an alliance with Network Rail.
On Friday, Rudd Haket, managing director of Greater Anglia, and Dave Ward, route managing director of Netwrok Rail Anglia, issued a joint statement apologising to their customers.
They said: “It’s been a month since Greater Anglia took over as the operator of the train service across the region and we are the first to admit that our performance has not been to the level expected nor demanded by you, our customers, during this time and for this we are sorry.”
They outlined key issues that have caused disruption, including a late running freight train, over-running engineering work, winter weather, problems with overhead wires and train faults.
Ross Taylor, secretary for Mid Anglia Rail Passengers Association, said: “It’s disappointing but it’s still early days, the infrastructure is still what it was. We’re desperate to see some improvement, as all people are who use the trains.”
Email to a friend
Print this page- New mayor drives through Tesco’s doors
- Leading role given to ‘trailblazing’ schools
- Old friends form new group with man who toured in hit band
- World’s first professor of networking to speak at West Suffolk College business breakfast
- Future of HMV in Bury St Edmunds is secured after business is sold by administrators
Looking for...
Featured advertisers
Jobs
Search for a job
Motors
Search for a car
Property
Search for a house
Weather for Bury St Edmunds
Friday 24 May 2013
Today
Light showers
Temperature: 4 C to 8 C
Wind Speed: 21 mph
Wind direction: South
Tomorrow
Sunny spells
Temperature: 6 C to 14 C
Wind Speed: 18 mph
Wind direction: North
