Hughes Electrical has invested £200,000 in a new Bury St Edmunds store which opened its doors yesterday.
The company’s move to the former Mothercare store on the corner of Brentgovel Street and St John’s Street has also created six new jobs - doubling the size of its workforce.
Hughes, which has operated in Bury since 1981, says the new store is more than twice the size of its previous one in the Buttermarket and offers ‘a far greater range of products as well as improved levels of comfort and service for customers’.
Andy Yallop, who has managed the Hughes store in Bury for more than 17 years, said: “We are all delighted to make the move because it means there will be a far greater range of large and small kitchen appliances on display, as well as home entertainment products which Hughes is best known for.”
Mr Yallop said the new store also had a bigger boxed storeroom and car parking at the front and back which would allow customers to take advantage of its online ‘click & collect’ service.
Robert Hughes, managing director, said: “Over the years we have seen around 10 electrical retailers shut their doors in the town including Dixons, Powerhouse, Rumbelows, Bennetts, Comet and Radio Rentals. However we always have and we always will be totally committed to Bury St Edmunds which we have underlined by opening this new store.
“I live in Bury myself and believe we have a shopping centre that is the envy of many market towns. So I am delighted that Hughes finally has a store here to be proud of and that meets the ambitions of both ourselves and our customers.
“We believe this investment will be a real boost for St John’s Street which is home to many interesting and vibrant independent retailers that help make our town so distinct.”
The Hughes Electrical Group is now one of East Anglia’s largest companies with annual sales of £110 million and more than 900 employees. It sells through high street shops, the internet and trade centres.
Mr Hughes said its continued success was down to its focus on customer service both before and after sales.
He said: “We try to take the stress out of buying electrical equipment by demonstrating products and advising customers in store, then installing and servicing it in their homes.
“Our staff have excellent product knowledge and genuinely care about their customers and this has enabled us to not only remain on the high street but expand into bigger stores like this one in Bury. Already this year we have done exactly the same in Great Yarmouth and Swaffham both of which have proved highly successful.”
For more details, visit www.hughes.co.uk