A Mencap home for people with learning disabilities has failed a spot inspection on five out of six categories.
A Care Quality Commission report following a visit to Drummond Court, Bury St Edmunds, on January 16 says the home only met standards on protection from abuse.
It demanded action on:
nRespecting and involving users of services
nCare and welfare of users
nCooperating with other providers
nStaffing levels and training
nMonitoring service quality
Drummond Court was taken over by the charity Mencap in 2011 after the collapse of Southern Cross. The CQC rated none of the failings with more than a ‘moderate impact’ on residents and Mencap, which was restructuring the home’s organisation, stressed they were ‘safe and well’.
The CQC says ‘adverse weather’ on the visit day meant some residents could not attend outside activities. But it said that while many were helped with activities some with complex needs had ‘little interaction’. The reported adds: “Daily records in one unit contained inappropriate and derogatory comments about service users.”
It criticised staff levels: “There were not enough qualified, skilled and experienced staff to meet people’s needs.’
It said some staff had no training in epilepsy, autism, challenging behaviour or palliative care and a key worker for a Parkinsons disease sufferer had no training on it.
Inspectors found daily notes ‘were not always completed’ which meant people might not get care, treatment and support they needed.
Five health professionals there spoke of difficulties getting information on residents.
Andrew Crammond, Mencap’s operations director personal support, said yesterday: “We accept, and have acted on, all the findings including more training for staff and ensuring that record keeping is always consistent. We have shared and agreed an action plan with the CQC and the local authority, including a full internal review.”