“I cannot praise them enough” – ambulance service commended in latest patient survey

Praise for East of England Ambulance Service
Praise for East of England Ambulance Service

Comments such as “absolutely brilliant”, “very professional”, and “extremely caring” have been made about our region’s ambulance service in a new survey.

Almost 100 respondents in the East who received emergency treatment completed questionnaires, with 100% either satisfied, or very satisfied with the care they received.

The East of England Ambulance Service NHS Trust (EEAST) also saw 100% of respondents say that the staff who attended them were very professional with a patient saying: “The staff that treated me are a credit to the ambulance service.”

Other questions that scored 100% were the appearance of staff, cleanliness of equipment, and cleanliness of the interior of ambulances which were all responded to as acceptable.

In addition, 9 out of 10 said the length of wait for an ambulance to arrive was either acceptable or very acceptable and more than 96% rated the handling of their call as either very acceptable, acceptable, or fairly acceptable.

However, 3.7% of respondents rated the comfort of their journey in the ambulance as uncomfortable.

Another patient said: “I could not have had a better service” while a third said: “The standard of care was excellent, the staff were superb in their thoroughness and care.”

Robert Morton, EEAST Chief Executive, said: “I’m delighted to see that despite the increasing pressures staff are facing, we are still able to deliver such a high standard of care, and these comments are a testament to that.”

He added: “My thanks to everyone who took the time to fill out a questionnaire, they provide vital feedback which can help us improve as a service in the future.”