St Nicholas Hospice Care has been praised for its high quality care after an unannounced inspection by the Care Quality Commission,
The hospice in Macmillan Way met all the standards evaluated by the CQC. These were consent to care and treatment, care and welfare of people who use services, cleanliness and infection control, management of medicines and supporting workers and complaints.
The team spoke to seven people who use the hospice services and the relatives of three patients. It also spoke to six members of staff during its visit in December.
The report states that: “Everyone we spoke with told us that the standard of care and support they received was high. One person told us ‘I can’t fault any of the care. It is a wonderful experience and the staff here should have a halo.’”
Inspectors say: “We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.”
Barbara Gale, hospice chief executive, said: “We are so pleased the CQC report has recognised the outstanding quality of care provided by our brilliant staff. I want to thank every member of the team.”