Family criticise care following baby’s birth

Andrew Vernoum and Kyra Tyler, from Hepworth with baby Henry
Andrew Vernoum and Kyra Tyler, from Hepworth with baby Henry
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A couple have made a formal complaint against West Suffolk Hospital, claiming they were mistreated following the birth of their child.

Andrew Vernoum, 37, and his partner Kyra Tyler, 23, from Hepworth, near Diss, say it has taken six months and a number of visits to the hospital to get Kyra diagnosed after suffering pain and bleeding following the birth of baby Henry on October 6.

They say on Monday, a doctor at their GP surgery in Ixworth told them the reason she had been suffering was because of an infection caused by a piece of afterbirth that remained inside her since the birth.

“All they have done is fob her off,” said Andrew.

“It’s disgusting, they have been bouncing her around without doing anything.

“We have really been struggling. She has been in so much pain. It has been a nightmare.”

Andrew said the family have made the complaint because they want to make sure this doesn’t happen to anybody else in the future.

He said say they are now looking to be referred to Ipswich Hospital for treatment.

A spokesman for West Suffolk NHS Foundation Trust said the couple had visited the hospital three times since Henry’s birth but said it could not comment on an ongoing investigation.

“We can confirm that we received an official complaint from this couple last Thursday (March 31) and will carry out a full investigation into the issues they have raised.

“We cannot comment on the outcome of their visit to their GP.”