A couple have been left feeling ‘angry’ and ‘disgusted’ at the speed of repairs to their home after it became flooded – more than six months ago.
Pensioners Brian and Pamela Mower say they are ‘still battling’ their insurance company, Natwest Insurance, to get repairs to their Chevington bungalow completed.
Most of Brian’s bedroom furniture has been stacked in their conservatory since a leak from a cracked cistern caused a flood in their bathroom.
His bed was put in the lounge, where he will continue to sleep until he is able to move back into his bedroom, one of several rooms that remain unfinished.
Delays with repairs have also left the couple without carpets in some areas and they still do not have a sink in their bathroom.
“We had an extractor fan and a dehumidifier for seven weeks but, after that left, things just didn’t happen,” said Pamela.
She added: “We’re just living in a muddle the whole time. We can’t have anybody come over and it’s really getting to me now.
“I’ve never had high blood pressure in all my life, but I do now. I’ve had to go to the doctors – it’s all the pressure we’re under. I’ve just had to get so cross to get anything done - it’s ridiculous.”
Brian said builders had spent less than a week working on the bungalow, including just one and a half days when him and his wife were away for five days.
He added: “I’m angry and disgusted. We just can’t get anywhere. We can’t get an answer from anybody – nothing happens.”
Natwest Insurance was invited to comment on the Mowers’ case but had still not done so at time of press on Thursday.