Care provider must improve standards

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WATCHDOGS have warned a care provider to make improvements to standards at a sheltered housing complex.

Inspectors for the Care Quality Commission (CQC) say the Orders of St John Care Trust must address issues relating to records of the personal care it provides at Oxlip House, in Bury St Edmunds.

It follows an unannounced visit in May to the Airfield Road facility, where 48 residents are supported by the trust.

Andrea Gordon, deputy director of operations in the central region for the CQC, said: “This warning sends a clear message that the trust needs to address this issue or face further consequences. Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers.”

During the visit, inspectors looked at one individual’s community care assessment and found a different person’s notes inside.

They felt that information in some of the care plans examined was ‘out of date and inaccurate’.

Meanwhile, care plans for people with challenging behaviours ‘did not provide staff with enough guidance on how to effectively manage and support their condition’. Care plans were also ‘not updated to reflect the changing needs of residents’.

A spokeswoman for the trust said it was ‘disappointed’ at the warning. She added: “We have challenged the factual accuracy of a number of the CQC inspection findings but do accept that in some instances our record keeping was not up to date. We shall be working hard to correct these shortcomings and have already put in place action plans to ensure more accurate record keeping.”

Clive Wilkinson, chairman of the residents association at Oxlip House, said a new manager in residence had been appointed and the points raised ‘corrected to the best of my knowledge and belief’.