Friday thirteenth proves unlucky for Sky customer

Christine McColl from Woolpit who has been have trouble with her phone line, and wants compensation from Sky.
Christine McColl from Woolpit who has been have trouble with her phone line, and wants compensation from Sky.
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A WOMAN has criticised a phone provider after she was unable to call 999 when her husband became ill.

Christine McColl had to run to a neighbour for help after she failed to reach emergency services on her house phone.

Her troubles began on Friday, May 13, when she switched phone provider from Tesco to Sky.

While she could receive calls she could not make them and was unaware of the problem until Mr McColl became seriously unwell 10 days later, suffering from pneumonia.

It has taken five weeks for the issue to be resolved, with Mrs McColl having been able to make calls since Friday.

This left her having to use her pay-as-you-go mobile to check on her husband’s condition and chase up the phone problems with Sky.

Mrs McColl, who lives in Woolpit, said: “I have been very distressed. I haven’t been able to sleep properly.

“It’s been going over and over in my mind, the problems with my husband and then this phone problem, it seems to have taken over my life.”

She is now seeking compensation for her costs and the distress last month’s incident caused her.

“I had to leave him on his own, it made me feel so desperate.

“I’m so frustrated, I just feel like I’ve been put up against a brick wall,” she said.

Mr McColl’s condition has improved but he remains in West Suffolk Hospital, in Bury, receiving treatment.

“It could have been a dire situation, they (Sky) don’t seem to appreciate any of this.

“I wish I’d never heard of them, it couldn’t have happened at a worse time” said Mrs McColl.

A spokesman from Sky said that the problem had resulted from a fault on the line, which is managed by Openreach.

He apologised for the ‘inconvenience experienced by Mrs McColl’ and said that she was issued with a prefix number which, if dialled before a phone number, allowed an outgoing call to be made.

Mrs McColl says that when she was given the prefix number she was told that it was only to be used in emergencies.